Hello, how can we help you?
Enter your destination, travel dates and number of people in the search engine in the upper part of our website (in the photo oru video). Click on Search Apartment and the system will show you a list of all available apartments in the city, to find in another city you should do the same procedure.
To find more information about the apartment or house you are looking for click on the picture and it will take you directly to the general tab, there you will be able to see prices, photos and general characteristics of each house.
Please contact our customer service team who will help you process the payment by phone.
The confirmation e-mail contains all information concerning your stay and confirms that the reservation has been completed successfully. In the e-mail confirmation you will find the address of your apartment, the name and telephone number of the contact person and the total amount of the reservation, if you notice anything missing please contact us and we will try to answer your questions
We need a maximum of 24 hours to guarantee 100% your reservation after making the payment of your deposit. It is a mere formality and you will receive a final email.
Sure, please contact our customer service department and we will send the invoice to whom ever you need.
Contact our customer service team: modify your reservation, we will confirm the new total price of your stay and help you complete the payment of additional deposits you need to pay if necessary
Normally we can not move a booking from one apartment to another. Our apartments belong to different owners who have kept their dates blocked on the calendar of your apartment from the day of the reservation: if we were to move your reservation, we would have to consult with the owner, if he accepts we will indicate the final price and you will receive a confirmation email with the new information of the apartment. If the owner does not accept we can not make the change you need.
All destinations have a great variety of services, if you want a luxury car to pick you up at the airport you can ask before or after booking, we only need your flight number to coordinate your route and avoid delays. These are always extra services so if the service is poor it is the responsibility of the hired company, please report back to us in order to take the necessary measures, good service is very important to us
Our ckeck-in agents will offer you all the information required about the destination for the best stay, if you need to organize a trip, excursion, dinner, event etc, we can always arrange it as long as you let us know the time needed for it. Please contact our customer service department if you need any advice
Depending on each destination you will be able to buy your tickets in advance and may benefit from commercial agreements with each owner, avoid unnecessary queues.
Once all necessary data is fully entered, you will receive a confirmation of the pre-booking of the apartment. You will receive a full confirmation as soon as we confirm availability of the apartment - it takes from 5 minutes to 24 hours. In case you do not get a confirmation of your reservation, please contact us as soon as possible.
Make sure you have not received it in the SPAM folder of your email. If it is not there, please contact us
If Be Apartment is unable to provide the property you have booked, efforts will be made to offer another property with similar characteristics. If the property offered does not meet your expectations, or there is no property available for the dates requested, the deposit will be fully refunded in the form of payment used by you.
It depends on the apartment. Please contact our customer care team to find out what the payment terms are of your chosen apartment.
You can check the payment methods directly online through the apartment description: you can usually pay with Visa / Mastercard or directly in our Paypal account, you can also make the payment in cash and in specific cases bank transfers can also be accepted.
Sure, please contact our customer service department and we will send the invoice to whom ever you need.
Normally all our agents speak several languages, English is the language most used and then the language of each country.
If by canceling one or more nights your reservation continues to meet the requirements of minimum number of nights to be reserved for the apartment chosen, then it is possible to cancel one or more nights and we will calculate the new price for your stay
If by canceling one or more nights your reservation does not meet the requirements for minimum number of nights, then we can not change the price of your stay, and we would have to apply the cancellation policies if you want to cancel your reservation.
Depending on the chosen apartment, the delivery of the keys will be done directly at the apartment, although this is very usual. The e-mail confirmation you will receive once the booking process is completed will provide the necessary information about it, including contact phone numbers to welcome you in the best possible way, if you have any questions please contact us through our website, we have online communication systems available in several languages.
You must present your reservation, and pay the remaining amount if necessary. A passport is required of each of the travelers and to leave us a credit card in case you need to ensure a deposit as security.
When you receive the confirmation email of your reservation after making the payment. You can also view the apartment location on the map available on the "Location" tab in the apartment description, and shops or points of interest around each house there.
It depends on the apartment, the vast majority of our apartments have cots, if an image of a crib or a high chair appears on the tab of the apartment, this means that the apartment has one.
If the image of a crib or high chair is not listed in the apartment description but you need one, contact our customer care team and find out if it is possible to meet your request.
Please select and book one at the time of booking so we can ensure you itll be in the apartment upon arrival.
If you already have a reservation made and want to add a crib or high chair, please contact our customer service team.
If you need some other object such as toys or something similar, please contact us and we will be happy to help you spend a wonderful stay.
Just click on the link "See my booking which you will find in the confirmation e-mail and access your client area, you can also modify your data at any time if you need it
Contact our customer service team. If the apartment is available, we will change your booking and confirm the final price of your new booking. If dates are cut short our team will prepare the new reservation and you will receive a new confirmation
The check-in times are between 15:00h and 00:00h. After a certain time each apartment can have an increase or surcharge, consult the page of each apartment. In the confirmation email you will see the entry time, for any questions please contact with Be Apartment. When you arrive to your destination, call the contact person to do the check-in in order to avoid unnecessary waiting, you will find the number in your confirmation email
Departures are before 11:00h to guarantee the entry of another guest on the same day, if you need to leave later consult with the ckeck-in agent who will help you in anything.
In the confirmation email you will see the departure time of that apartment, for any questions please contact with Be Apartment.
Check-ins before 11:00 depend on the availability of each apartment, if its empty the night before, it will be possible, contact us a few days before to help us welcome you in the best way posible, if you need to check-in very early you should book the previous night to your booking.
Departures after 15:00 depend on the availability of each apartment, if its empty the following night, contact the ckeck-in agent to check the availability, there could be an extra charge.
If the apartment has a reception you can leave your bags, otherwise we will inform you of other options
There are different methods of payment of the balance directly online through the apartment description: if the symbol of a credit card appears on "details of the apartment" it means you can pay the balance with Visa / MasterCard or American Express as specified in the Web page.
Depending on the chosen apartment, the delivery of the keys will be made directly in the apartment, this being the most usual. The e-mail confirmation you will receive once the booking process is completed will provide the necessary information about it, including phone numbers of contact to welcome you in the best conditions you deserve, if you have any questions please contact us to our email firstname.lastname@example.org or directly on our website, we have online communication systems available in several languages.
Please contact our customer service team. We will modify your reservation and confirm the new total price of your stay.
All apartments have been verified by our recruitment team and minimum requirements are necessary in order to be on our website, with that we guarantee that the apartment is equipped with the basics of a home.
Plates, glasses, cutlery, television, refrigerators etc are common parts in our apartments, see the page of each apartment and see if everything you need is there.
Depending on each destination, see each apartments page to verify that information. Browsing speed may vary from one city to another
You will not need to bring sheets and towels as you will find them in every apartment, if you need a crib, remember to say it on the booking day in order to organize it better.
It depends on the apartment, and could have a compulsory insurance cost, see the file for each apartment.
Normally smoking is prohibited in our apartments, see the page of each apartment.
It is banned, however you can smoke if there is a terrace or balcony and making sure that the smoke does not enter the apartment. Show civic behavior toward other neighbors and never throw ashes or cigarette butts out the window, balcony or patio, it can lead to expulsion from the apartment if this rule is not respected
No, no need to clean the apartment. We just ask you to leave it in order, tidied and to throw away your rubbish. We ask you not to leave trash outside the door of your apartment or outside the doorway of the building. Always use the containers in the street.
In case of an emergency, you should call the phone number from the ckeck-in or you can call us directly, depends on each destination and owner may contact a local doctor who will speak your language
All comments are welcome and help us improve, if you have had a pleasant stay is important that other travelers know about it, and be grateful to it.
If you have had any impact is very important that you contact us, it is the best way to grow and eliminate the property of our website for failing to meet our needs.